Shipping Policy

If I have a suggestion how do I contact you?

 

You can contact us through email or call 844-EAT-HAPPY

How long does shipping take?

 

*Orders may be delayed a few days during the holidays!*

Depends on where you live! We ship out of Colleyville, Texas. 76034 and ensure that all domestic shipments arrive within 1-3 business days following shipment as long as they’re ordered by Wednesday at 3 p.m.

 

What days do you ship?

 

We ship Mon-Weds between 3-5 p.m. This ensures that your Bliss Bites! Don’t get lost in one place too long and also ensures that all of our shipments will arrive by saturday, so they don’t sit over the weekend. And of course, we don’t ship on Fridays or Holidays. If you have any questions about your shipment, don’t hesitate to email or call 844-EAT-HAPPY

Who do you use to ship?

We ship with USPS throughout the lower 48. We think they are the best at getting the job done based on time in transit and the price. If you want us to ship your Bliss Bites! A different way, please do not hesitate to speak up!

Do you ship to PO boxes?

Unfortunately, we don’t. We set this whole model up so that we could ship our directly to your door to ensure that you get your Bliss Bites! in the best possible condition. Nobody wants to open a PO box and find warm Bliss Bites! That would just be sad for everyone.

Do you ship international?

Not yet, but we’re working on it! Drop us a line and let us know where you want them to go. I am sure we can figure out a way to accommodate ya!

What is the best way to store Bliss Bites®?

The absolute best way to store Bliss Bites® is to keep in ’em in your freezer as soon as you get em out of the box! We even recommend testing your patience and putting them in the freezer before you start to devour them. Remember, we do not add any kind of artificial preservatives, so they last longer refrigerated, plus they taste better that way!

What does Bliss Bites® do to make the world a better place?

Trulee never cuts costs where it counts, we are proactively looking at solutions to make our product and process more eco-friendly everyday! Give us a call lets talk about your concerns! 844-EAT-HAPPY (844-328-4277)

Refund Policy

At Trulee Foods, we are committed to 100% customer satisfaction. If you are unsatisfied with your purchase for any reason, simply send an email to refund-request@truleeco.com within 15 days of delivery and include the following information:

  • Your name
  • Order number
  • Reason that you were not 100% satisfied with your order

One of our customer service specialists will contact you right away, and either refund or replace your order.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.